Returns & Refund Policy

At Saphren.shop, customer satisfaction is important to us. If your wall art purchase does not meet your expectations, eligible items may be returned or exchanged within 30 days of delivery.

Eligibility for Returns

To be accepted, returned items must comply with the following conditions:

  • The item must be unused and in the same condition as received

  • Original packaging, accessories, and hanging hardware must be included

  • Proof of purchase (such as an order confirmation or receipt) is required

  • The product must not be customized beyond the standard options offered on the product page

Return Authorization Process

All returns must be approved before being sent back. To begin the process, contact us at contact@saphren.shop.

Once your return request is approved, you will receive:

  • A prepaid return shipping label

  • Instructions for proper packaging and return handling

  • A Return Authorization Number (RA#), which must be clearly visible on the outside of the package

Returns sent without prior approval will not be accepted or processed.

Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Items damaged during shipping (including frames, prints, or packaging)

  • Incorrect product variations such as size, design, or color

  • Missing parts or mounting hardware

We will assess the situation and provide an appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return:

  • Personalized or custom-made products (including items with added text or images)

  • Final sale or clearance items

  • Products that have been damaged after delivery due to improper use or handling

Exchanges

To exchange a product, you must first complete the return process for the original item. A new order should then be placed separately. Any approved refund or credit can be used toward the replacement purchase.

Refund Timeline

After your return is received and inspected (typically within 3–5 business days), we will notify you of the outcome.

If approved:

  • Refunds are issued to the original payment method within 5–7 business days

  • Additional processing time of 3–10 business days may apply depending on your bank or payment provider

Contact Information

For any return or refund inquiries, please contact us:

Email: contact@saphren.shop
Phone: +1 410 674 2894
Address: 7 W Belle St, Ridgely, MD 21660, USA